From the course: IT Service Management Foundations: Tools (2021)
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Permissive - ServiceNow Tutorial
From the course: IT Service Management Foundations: Tools (2021)
Permissive
- [Instructor] There are lots of hurdles a user must overcome to access information in an ITSM tool. Here are three. They have to be able to invoke a given module, like incident, problem, or change. They have to be able to view data within and across modules, and they have to be able, if permitted, to change data within and across modules. In this video, we'll review the basis on which our ITSM tools allocate permission. As we review the basis in which our ITSMs tools allocate permission, think about how that aligns with your own company's governance rules.
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