From the course: IT Service Management Foundations: Tools (2021)
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Efficient - ServiceNow Tutorial
From the course: IT Service Management Foundations: Tools (2021)
Efficient
- [Instructor] Most ITSM tools have a very rich set of features to define the look and feel of data forms and record lists. You use the tool to bring to life a process view of IT service delivery. Your users encounter it to get their job done. Your users come to the tool on different cycles. Some users access the tool when some event drives them towards it. So they use it only every once in a while. Other users live in the tool day in and day out. So you want to exercise tool features to make it easy for the casual users and efficient for the dedicated user.
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