From the course: IT Service Management Foundations: Change Management

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Track the change

Track the change

From the course: IT Service Management Foundations: Change Management

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Track the change

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- [Instructor] You've made your change. Now you want to track it. In fact, just change tracking is really your minimum viable process. I've worked places that haven't bothered with change requests or approvals at all, but change tracking is the single most useful step to add, besides making the change, of course. Why is that? Well, tracking what changes have been made will satisfy simpler audit requirements, especially for smaller organizations where separate approval isn't really meaningful. But more importantly, this is the most beneficial operational step. Knowing what change was made, when, by who, and to what system is the primary information needed to resolve issues in the wake of a change. Technically, change tracking is a special case of change communication. You're taking information on the change and recording it for other people to see, but it's worth discussing separately because it benefits from some…

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