From the course: IT Service Management Foundations: Change Management

Managing change with minimal pain

From the course: IT Service Management Foundations: Change Management

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Managing change with minimal pain

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- In IT, changes are the lifeblood of progress, but uncontrolled, dangerous, or unknown changes can cause chaos. Changes need to be reviewed and approved to make sure they're not going to break the services your users depend on, and you need to be able to tell who made what changes and when. And that's where change management processes come in. In this course, I'll show you how to create a framework for your organization to prepare, approve, and track changes to satisfy your own internal needs and compliance requirements. Howdy, I'm Ernest Mueller. I'm an experienced engineering leader who's built processes to ensure operational excellence for organizations large and small. Join me for my LinkedIn Learning course on managing IT change with minimal pain.

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