From the course: IT Service Management Foundations: Change Management
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Change management antipatterns
From the course: IT Service Management Foundations: Change Management
Change management antipatterns
- [Instructor] Change management is a pretty fundamental process to an organization and problems with it can really hinder your ability to execute, just like broken equipment will get in the way of you exercising. There are two different ways to air with change management, having it be too little loose or too strict. If it's too lax and people don't follow it, that leads to unexplained outages from unapproved or untested changes, failed compliance audits from untracked changes, and organizational strife from uncommunicated changes. Fixing the problem of your process being too porous is usually fairly straightforward. At a technical level, that's implementing change detection and making changes automated. And at a staff level, straightforward accountability for people who don't follow the process. But this is usually a starter problem. The more common problem is having a change process that's too heavyweight. Legacy ITSM…
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