From the course: ISC2 Certified Cloud Security Professional (CCSP) Cert Prep

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Program management, part 4

Program management, part 4

From the course: ISC2 Certified Cloud Security Professional (CCSP) Cert Prep

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Program management, part 4

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- [Instructor] Welcome to the final lesson of this four-part series on program management. In this lesson, we have three final types of management to discuss. The first is service-level management, and then we'll cover availability management and capacity management. Starting with service-level management, in COD environments, this is pivotal for managing and fulfilling the defined requirements of a service with a common focus on availability. Service-level agreements, or SLAs, play a significant role in this process by formalizing the expected outcomes and facilitating measurements through specific metrics. Continuously monitoring and collecting feedback from customers is essential for meeting these service levels and driving continual service improvement. Additionally, compliance with SLAs is not only crucial for maintaining service standards and customer satisfaction, but in some cases avoiding penalties. Two key pillars that we can track as part of service-level management are of…

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