From the course: Introducing Robotic Process Automation
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Identifying opportunities for automation
From the course: Introducing Robotic Process Automation
Identifying opportunities for automation
- Now that we understand RPA's value, let's talk about where to use it. Traditionally, the best candidates have been processes that are rule-based, high volume, use structured digital inputs, and are stable and well-documented. That's still true, but our toolkit has expanded. With intelligent document processing and LLMs, we can now handle far more unstructured inputs, from scanned forms to free text notes. AI can handle probabilistic decisions, hand off to humans when confidence is low, and even learn from those interactions. This opens the door to automatic processes that were once too fuzzy for RPA alone. Think of it as automation triage. RPA handles deterministic steps. AI agents tackle variable decision points. Humans focus on exceptions and edge cases. By breaking work down to its atomic steps, you can match each to the right tool, whether that's RPA, an AI agent, or a hybrid workflow. The more you practice…
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