From the course: Increasing Efficiency with Jira and Confluence Integrations

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Configuring a knowledge base

Configuring a knowledge base - Jira Tutorial

From the course: Increasing Efficiency with Jira and Confluence Integrations

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Configuring a knowledge base

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- In a previous section, we connected a Jira project to a Confluence knowledge base to provide post-sales support to our customer. Let's see how the end user leverages that support information. As you might remember, our documentation and support Confluence spaces are already connected to our support JSM project. Support staff can see all that content from within Jira. We also selected some knowledge-based settings to determine who can view the content and which articles are automatically suggested. Next, let's look at the support portal. To get to it, go back to the project's main navigation, click Channels, and click Open next to the Portal option. You can also add /servicedesk to the end of your Atlassian site URL. Here's what an end user sees when they log in. There's an option to submit a request or ask a question. I'll select Ask a question. As a customer, I've received the garden planters that I ordered, but I haven't paid for them yet. I'll start typing my payment question. If…

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