From the course: Incident Response Frameworks
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Continuous process improvement
From the course: Incident Response Frameworks
Continuous process improvement
Welcome to this video on Continuous Process Improvement. If I wrote a Cyber Incident Response Plan in 2010 that covered all systems that my organization had, and had playbooks for all the types of threats that were likely at the time, what is the likelihood that that plan would still be useful today? Would I still be running the same systems? Would the playbooks even reference systems that have been introduced since 2010? Here's the reality. That 2010 plan would be dangerously obsolete. cloud computing barely existed, mobile devices weren't ubiquitous, and ransomware was in its infancy. Your incident response plan isn't a one-and-done document, it's a living system that must evolve or become your greatest vulnerability. In this video we'll examine why continuous improvement is essential for cyber incident response effectiveness, explore how ITIL continuous improvement applies to all HSM processes, identify common reasons why organizations underestimate continuous improvement…
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