From the course: Improve Collaboration and Role Clarity with RACI and Swimlanes
Join today to access over 25,300 courses taught by industry experts.
Incident investigation
From the course: Improve Collaboration and Role Clarity with RACI and Swimlanes
Incident investigation
- [Narrator] If you've ever experienced a bit of chaos when an accident happens, it can often be due to a lack of clarity in roles and responsibilities. While I've seen best practices insofar as first responders taking care of persons impacted, the rest of the process meant to prevent a similar accident from happening again can have gaps, many of which are due to role confusion and an unclear understanding of the flow of activities. A swim lane diagram can help ensure everyone involved knows their role and the process sequence. For such cases, let's build a swim lane as an example. Let's add the roles, first responder, supervisor, investigators, cross-functional root cause analysis team, operations, and change management team. Notice that it's anyone's role to sound the alarm in case of an incident. We represent that activity with a circle. This alarm is actually the first handoff to first responders. Since this is a critical handoff, it's important to define how this signal will be…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.