From the course: HR Foundations, Part 3: Employee Experience
Join today to access over 25,200 courses taught by industry experts.
Employee experience design and implementation
From the course: HR Foundations, Part 3: Employee Experience
Employee experience design and implementation
- New challenges need new approaches. When it comes to employee experience, applying human-centered design gives you an agile process that lets you quickly adapt to changing workforce needs. Human-centered design is a creative problem-solving approach built on the idea that to provide a solution, you have to empathize with the people you are designing for. The human-centered design process consists of five stages. They are empathize, define, ideate, prototype, and test. In the first phase, empathize, the focus is on understanding employee needs. You can gather this information using pulse surveys, interviews, focus groups, or observations. What's most important at this stage is gathering as much data as possible from a sufficient sample of employees. Take a moment to think about an employee experience challenge you're facing. The one that keeps me up at night comes from the results of an employee pulse survey where remote…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.