From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations
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Creating and publishing a knowledge article - ServiceNow Tutorial
From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations
Creating and publishing a knowledge article
- [Instructor] Let's jump in and discover how easy it is to create and publish knowledge articles. There are different ways to create an article in ServiceNow to capture and share valuable information. First, from the Knowledge Portal homepage, you can find the Create Article option under the actions menu. You are asked to select a knowledge base and an article template before opening the new form. This is a user-friendly entry point for knowledge authors and contributors. Next, you can use the classic UI to navigate to the Create New module under the knowledge application in the menu. You can also use a workspace such as the Service Operations Workspace to navigate to the list of all articles and select a new button. Knowledge managers and advanced users often use this pathway. Alternatively, you can create an article from other records. A typical example is from an incident where you can leverage the information gathered during the resolution process to quickly create a helpful…
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