From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Updating documentation

Updating documentation

From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Updating documentation

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In this lesson, we're going to talk about why we want to update documentation, how incredibly important it is, and how the best practices are to do it. So let's talk about it. It's everyone's job. I know a lot of people don't want to hear that, but it is everyone's job. If you work on something, it's important that you put down what you worked on, what you you did to try to resolve the issue and where you left off if it's not resolved. The reason being, somebody's going to come in right after you and try to figure out what that is and they need to pick up from where you left off. At the same time, other folks might be having the same issue and say you're on first shift and third shift is having the same issue, it would be nice if you had a documentation of what it was and how to fix it. Very important because it helps the business and at the end of the day, it helps the customers. There's been stories of some not so good documentation, and the issue there is that if you see…

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