From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Module introduction

Module introduction

From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Module introduction

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Welcome to Module 2, Troubleshooting Fundamentals and Safety Considerations. Lesson 4 is going to cover understanding how to create your own troubleshooting workflow, because it's really key that when you're working on things that you have a methodology to follow on things that you've tried that may or may not have been successful and what to try next. And once you go through that, creating your own workflow, you'll realize that it can apply to a whole lot of different things, and you may modify it a little bit depending on what you're troubleshooting. But once you get that workflow down, it kind of gets ingrained in you, so you will know exactly how to go about troubleshooting certain types of issues. And then we're going to cover in Lesson 5, personal safety considerations. Hey, look, we're working with electricity, you know, metal is very heavy and sharp. We have to be safe, and not only from that perspective, but also from how you sit, how you work, how you pick things up. We're…

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