From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Module introduction

Module introduction

From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Module introduction

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This one will probably be my favorite module because I get to tell a bunch of stories. I get to talk about all the things that I've done in my career and how it may help and benefit you. There are three lessons in this particular module, and we're going to talk about stories from a help desk veteran, someone who started there, who went through it all and saw some pretty crazy stuff over my years. We're then going to cover some career advice and maybe methods of how you may want to gain some experience and kind of fix that issue of being certified and not having any experience or not being able to get a job because you don't have any live hands-on experience. We're going to fix that. We're going to make sure that that's not even an issue for you. Then we're going to cover, in summary, everything, you know, just kind of closing out this course that may be some extra advice that might help you along on your journey and ultimately how to get in contact with me should you decide you want…

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