From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Learning objectives

Learning objectives

From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Learning objectives

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Welcome to Lesson 6, Stories from a Help Desk Veteran. I never thought I'd say I was a veteran, that I've been through it, been through the trenches of customer service. But I have been, and it's been quite a long and awesome career, so I have a lot of stuff to share with you. The first thing we're going to cover is how you handle communications, How you communicate with people is absolutely one of the most important things, if not the most important thing in this career. How you conduct yourself is another one that is very important. Whether you are in private or public, sometimes private turns public whether we want it to or not, unfortunately, due to the Internet. So it's good to make sure you conduct yourself in a professional manner at all times, so nobody can... well, you gotta have fun, right? But still, Be professional and don't get caught on camera. Also, how you care about folks, how you care about technology and care about the environment and all of these other things and…

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