From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

Unlock this course with a free trial

Join today to access over 25,200 courses taught by industry experts.

Learning objectives

Learning objectives

From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

Start my 1-month free trial Buy for my team

Learning objectives

“

Welcome to lesson three, how to build relevant documentation when you engage with customers. Ultimately, you're always going to be needing to write down and document certain things that you do. You troubleshoot certain things that are fixed in a certain way. You have to make sure that all the relevant information is put into this documentation. And that's good for a couple reasons. it helps you in case you need to go back and fix that issue again, or you see it in other customers having those issues. The other thing is, if anybody else from your IT support team, undoubtedly, you probably won't be the only IT support person, may need to come in after you and fix something when you're on vacation or you're not there anymore. So providing the most detailed documentation is not only helpful for you, anybody who comes in after you, but ultimately your end customers. With that, let's begin.

Contents