From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Applying time management mechanisms to improve response and resolution times

Applying time management mechanisms to improve response and resolution times

From the course: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

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Applying time management mechanisms to improve response and resolution times

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Now, the other thing we want to make sure we do is performance monitoring, ultimately making sure that everything that is going on in your network is working in the parameters that it's supposed to be. So, for example, you have to make sure that during certain times of day you have a baseline of what your network traffic is supposed to look like, or what your application is supposed to look like or how the workload across an application is. So for example, if you do an inventory in a warehouse at 12 o'clock or noon every day, and that is the timeframe that you do, it takes an hour. So between 12 p.m. and 1 p.m. every day, you should see an increase in performance from an application perspective on the inventory, on the database, potentially any wireless that are being used by handheld scanners and all of these other things. So if you know that, that's something you can continuously monitor to make sure that that is not impacting other areas of the business, or that it is functioning…

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