Generative AI for Customer Service Professionals
With Di Le and Pearson
Liked by 131 users
Duration: 1h 50m
Skill level: Intermediate
Released: 9/11/2025
Course details
Discover the world of generative AI and learn how to transform your customer service capabilities. Learn how to craft effective AI prompts to streamline everyday customer service tasks, and explore techniques for summarizing customer conversations and extracting valuable insights. Solve unique customer challenges with creativity and personalize interactions with AI tools for enhanced service delivery. Ensure responsible and effective use of AI by recognizing its limitations, handling sensitive conversations cautiously, and maintaining customer trust. Benefit from advanced techniques in prompt iteration, onboarding enhancements, and feedback loops for improved AI outputs. An ideal fit for professionals in customer service, team leaders, and anyone eager to harness AI for operational excellence, by the end of this course, you’ll be equipped with the skills you need to optimize customer service workflows using AI technology.
This course was created by Pearson. We are pleased to host this training in our library.
Skills you’ll gain
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructors
Learner reviews
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Megan Poulson
Megan Poulson
Remote Customer Service & Intake Specialist | 20+ Years Experience | Accuracy • Empathy • Compliance
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Amy Fleming
Amy Fleming
Customer Success and CX Operations Leader | Contact Center and Customer Experience Specialist | CRM, Escalation Management, and Process Optimization
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Contents
What’s included
- Learn on the go Access on tablet and phone
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