From the course: DevOps Foundations: Site Reliability Engineering

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Self-service automation

Self-service automation

From the course: DevOps Foundations: Site Reliability Engineering

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Self-service automation

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- Have you ever had to ask another team at work to get the logs off the server for you? - Have you had to ask another team to create a new testing tier so you can debug an issue? - Or maybe you've been on the receiving end of all these requests, spending time doing work that others could do themselves. - In these arrangements, no one is happy. When following an SRE approach, all of this falls into the topic of self-service automation. - Self-service automation is much like the title implies. Individuals inside the organization are able to do what they need to through automation. Instead of creating silos between teams, we create automation to deal with the tasks most often needed where teams interact with each other. - You know, this change is everything. - Need logs from the server? You can interact directly with the log management system and not have to ask for permission or access every time. - Yeah, you need a test…

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