From the course: Developing Your Emotional Intelligence
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EQ and positive conflict management
From the course: Developing Your Emotional Intelligence
EQ and positive conflict management
- It's easy to assume that working in an environment without conflict is an enjoyable and productive place to be, but often that isn't the reality. Healthy conflicts at work can spark debates helping people to consider alternative perspectives, often resulting in teams pushing the boundaries of what is achievable. Creating environments where people can respectfully challenge ideas, perspectives, and opinions creates a healthy culture. When working with others, the key is to manage conflict in a positive way, and this is where emotional intelligence comes into play. Here are some ways to use emotional intelligence to transform challenging conflict into positive conflicts management. Agree on the rules of engagement with your team members. Consider how you want to engage with others, what's appropriate or not, and discuss this with a team you are working with, which I know isn't always easy to do when you're not leading…
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