From the course: Developing Your Emotional Intelligence
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Communicate intention and impact
From the course: Developing Your Emotional Intelligence
Communicate intention and impact
- How you want to come across may not be how you actually come across to others. All too often, we focus on what we want to say, but the impact we make is more about how someone else perceives us and our message. Being adaptable and flexible in how you communicate with others is key, which is why it's essential you don't focus on the exact message you want to communicate but more the intention, what you want the other person to take away from your interaction. Consider a sales manager managing a large team of sales consultants. There will be key messages everyone has to know, facts, figures, targets, codes of conduct, marketing information. Some of this will have to be documented for clarity and legal reasons, but the majority of these messages are delivered or reinforced informally. One consultant may respond to a one-to-one briefing. Another may prefer an email exchange or informal chats over a coffee. Your…
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