From the course: Cyber Crisis Management
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Analyzing the crisis
From the course: Cyber Crisis Management
Analyzing the crisis
- [Instructor] Let's take a look at the high-value, low-adrenaline process of postcrisis analysis. This is the step that allows you to extract all the valuable lessons and insights that you just paid a huge tuition bill to earn access to. I know you may not want to do it. No one enjoys reviewing their team's failures, right? But there's just no better way to increase your organization's resilience for future crisis. This is your opportunity to extract valuable lessons from the crisis you've weathered. Think of postcrisis analysis as getting the benefit from a tuition bill you already paid. Learning the lessons a crisis teaches us is a necessary investment for our increased resilience. Even Norsk Hydro, who I've mentioned quite a bit in this course, turned their awful experience into an opportunity for improvement. Imagine the cyber crisis as a storm that has just passed. Now the time is right to assess the damage, understand what happened, and prepare your defenses and response…
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