CX Operations: Developing a Customer-Centric Operating Model
With Jeannie Walters
Liked by 96 users
Duration: 52m
Skill level: Beginner + Intermediate
Released: 9/27/2024
Course details
Exceptional customer experiences are a key part of business success. In this course, Jeannie Walters, CCXP, helps leaders harness cross-departmental collaboration, advanced technology, and data-driven insights to create a cohesive, customer-centric approach that elevates the overall customer experience and drives business success. Jeannie shows how to leverage technologies like artificial intelligence, streamline processes, anticipate customer needs, and more ways to continuously improve your CX initiatives.
Skills you’ll gain
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Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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