Customer Retention
With Noah Fleming
Liked by 2,612 users
Duration: 50m
Skill level: Beginner + Intermediate
Released: 5/31/2017
Course details
What's the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause. In this course, customer strategy expert Noah Fleming shows how to develop a customer retention strategy that helps you keep your customers loyal. He shares the key ingredients for customer retention, including how to make customer follow-up meaningful, memorable, and personal. Plus, he explains how to properly use automation and technology for customer retention, and walks through a straightforward, practical customer retention process that you can implement in your own business.
This course is part of a Professional Certificate from ChurnZero.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Luan Bernardino da Silva
Luan Bernardino da Silva
Customer Success Specialist & Account Management Passionate about client success, delivering proactive support, High-touch service, building trusted…
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Joe Silva MBA, PMP
Joe Silva MBA, PMP
Client Service Senior Delivery Manager at Accenture at Accenture
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Mohamed Hafez
Mohamed Hafez
🚛 Quality & Compliance Manager | 🌐 Supply Chain & Logistics Leader | 📊 Risk, Audit & Business Analyst | 🎓 MBA + 📚 450+ Courses | 🚀…
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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