From the course: Copilot Prompts for Key Business Roles

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Copilot prompts for customer service representatives

Copilot prompts for customer service representatives - Microsoft Copilot Tutorial

From the course: Copilot Prompts for Key Business Roles

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Copilot prompts for customer service representatives

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- So in this lesson, we're going to be seeing how Copilot can help you with your role as a customer service representative. And in this lesson, there are two specific prompts that we're going to be looking at and focusing on for the most part, and you'll find them in the guide that accompanies this video series. So, head over to the guide, and you'll notice that there are two prompts. We're looking at this first one, how can I handle a complaint in a professional and effective manner? Now, I've already customized this prompt for this particular video, so I'm going to choose the customized prompt, I'm going to copy it from my other screen. Okay, we'll head over to Copilot, and I'll use the keyboard shortcut control V to paste it in on how can I handle a complaint about Elevareskills Collaboration Camp in a professional and effective manner? Let's find out by selecting submit. Now, one of the beautiful things about Copilot is its ability to provide answers in a variety of formats. And…

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