From the course: CompTIA A+ Core 1 (220-1201) Cert Prep

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Ticketing systems

Ticketing systems

From the course: CompTIA A+ Core 1 (220-1201) Cert Prep

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Ticketing systems

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- Working on a help desk, you'll quickly learn that ticketing systems are a big part of the job. Without them, we couldn't capture all the information we need to prioritize the task tickets and resolve their respective problems. So let's dig into a common open source ticketing system that you would be able to implement in your environment right away. What we have here is osTicket. osTicket is a help desk and support ticketing system that is open source and completely free for anybody to download, install, and begin use immediately. And it is also a great way for us to get hands-on with the ticketing system, which is on the CompTIA A+ objectives. You can see we've got some user information here and possibly also a short description of the problem. I'm going to go chronologically here and let's take a look at Jocelyn Webb's ticket here where she's saying that she has lights on her computer going crazy. Now, I assume that she's talking about the LED status indicators on her machine, but…

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