From the course: Complex Negotiation Tips
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Maintaining relationships while negotiating price
From the course: Complex Negotiation Tips
Maintaining relationships while negotiating price
- (speaks foreign language). We need to talk. These are scary words in any language. It's going to be a tough conversation. You might not like what you're about to hear. When you say this to a supplier or customer, they know you likely have to talk about price. It's a conversation many of us dread. You've invested time and energy into your relationship with this business partner and things are going great, but your company's profitability matters as well and a price concession from this client will make a difference. Now, not every company sees this tension. Some just seek the best possible one-time deal. But if you appreciate the power of more positive partnerships, you're faced with a dilemma, how do you have a tough price conversation while protecting your relationship? Start with empathic planning. In addition to preparing your own information, put yourself in their shoes. Understand their profit model, so you…
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