From the course: Complete Guide to Open Source Security

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Managing trouble tickets

Managing trouble tickets

From the course: Complete Guide to Open Source Security

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Managing trouble tickets

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- We're logged into the OS ticket admin site and OS ticket has two administrative views. We're at the agent panel where we'll do most of our work, but we can switch to the admin panel if we want to change any system settings. While we're here, let's select agents and add new agent. We will add Billy Brown with an email address of billy@example.com. For our username, we'll select bbrown, and we'll set the password to Raven six, and we'll uncheck the notification and the password reset. Okay, we'll select access, and we'll assign Billy to support with all access. And we can now create, and we successfully added Billy. We'll next select teams. And we can see that we have level one support created for us. We'll add a new team and call it level two investigations and we'll create the team, and we'll select members and Sam Spade as the member of this team and add it. And we'll save changes. Let's go back to the agent panel. Let's add another team. We'll enter level 3 responders and create…

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