From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
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Requiring approval - Jira Tutorial
From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
Requiring approval
- There are multiple ways to create approval functionality in workflows. We can use an approval status, a special transition, built-in functionality in Jira Service Management, or apps from the Atlassian Marketplace. Let's explore those options. First, we can simply add a status that communicates approval is needed. This example includes a status called awaiting approval. If someone transitions the issue forward from this status, it's assumed that they provided or sought approval consistent with the organization's procedures. This simple implementation also assumes that approval is never denied. If an issue is beyond the approval status in the workflow, one assumes it was approved. Here's how this looks to the user. Jira records the name of the user who clicked the transition and the timestamp in the Activity section. If the wrong user is transitioning under the wrong conditions, try to address that with user education before building a bunch of bottlenecks. Next, let's say your…
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