From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
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Leveraging global groups - Jira Tutorial
From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
Leveraging global groups
- Once a user has general application access, you can add users to additional groups to grant further abilities. In this section, we'll discuss how to create, use, and maintain groups. Roles and groups are often confused. Think of a role as a common function on a team, and a group as the list of individuals performing that function. Project roles are often created when you initially configure Jira, and are likely not changed very often. Groups require regular maintenance, however, but they make user management much easier. Here's our fictitious acquisition team again. When you create custom roles, you need to add users or groups to them. For the leadership or project administrator's role, there's only one user, so there's no need to create a custom group. For the service role, I'll add the two listed users to the default Jira Service Management Users Group. Membership in this group makes these users licensed agents with the ability to leverage support features in JSM projects. For the…
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