From the course: Communication Foundations (with Audio Descriptions)

Tool kit: Advise

From the course: Communication Foundations (with Audio Descriptions)

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Tool kit: Advise

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- [Narrator] Brenda stands in the office lounge. - Who do you work with who's considerably older or more experienced in the business than you? - [Narrator] Over a white background, a list is titled "Giving Advice Toolkit." Number one, write down the person's name. - [Brenda] Write down that name. - [Narrator] Number two, find something in common. - Now, find something you two have in common. Look for clues in this person's LinkedIn profile or office decorations, or things you've heard him or her talk about. Find something that opens the door for some friendly casual conversation. - [Narrator] Number three, build credibility with a past experience. - Next, think of one past experience you have that would boost your credibility with this person if she knew about it. Brainstorm ways you might be able to drop this fact into upcoming conversations without sounding arrogant. And finally, imagine someone who just started working in your business yesterday, comes into your office, and tries to tell you how to do your job. Make a list of words or phrases this newbie might use that would annoy you. Maybe things like "I know a better way to do that," or "That's inefficient. You should do it this way." - [Narrator] Number four, rewrite words or phrases in a respectful, humble way. - [Brenda] Rewrite those words or phrases in a respectful, humble way that would keep a listener open and receptive. - [Narrator] We return to Brenda. - It's not easy, but you can use your communication tools to teach, advise, even disagree or correct someone senior to you.

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