From the course: Cloud and Virtualization for IT Support Professionals by Pearson

Unlock this course with a free trial

Join today to access over 25,200 courses taught by industry experts.

When to escalate cloud incidents to appropriate team

When to escalate cloud incidents to appropriate team

From the course: Cloud and Virtualization for IT Support Professionals by Pearson

Start my 1-month free trial Buy for my team

When to escalate cloud incidents to appropriate team

“

This lesson's going to cover when do you escalate cloud incidents to the appropriate team? Because we're all familiar with what we do when we're internal into an environment. If something goes wrong, you typically have a ticket that gets created, a helpdesk ticket, and it gets mapped or managed to the appropriate team. Or you call in when you have an issue, just like anywhere else, you put on hold and you you get routed to whoever the appropriate team is. Well, who owns the cloud? Who owns all the applications in the cloud? And who do you need to notify when there's something going on? There's network teams involved, applications teams, server teams, security teams, cloud infrastructure teams. So let's dive into it. When there is a service outage or a degradation to a service or when a cloud service is completely unavailable, or it's experiencing some very significant performance issues that impacts other users or critical business operations, this is when you would think about…

Contents