From the course: Cloud and Virtualization for IT Support Professionals by Pearson

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Learning objectives

Learning objectives

Welcome to Lesson 2, Productivity Applications. This is really what our customers are going to be doing in their environments. They're working, they're trying to be productive. They're using things like e-mail, chat, file-sharing applications, things like collaboration tools so they can do video conferencing with each other, text, whiteboarding, they're writing documents, They're creating spreadsheets. They're even making slideshows. So it's important to understand what applications that the customers use to make sure they can get their work done and their business done. Because that's really the ultimate value to the business is that making sure that the folks who are using these applications are indeed productive. Let's dive in.

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