From the course: Business Innovation Foundations

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Understanding what behaviors create psychological safety

Understanding what behaviors create psychological safety

From the course: Business Innovation Foundations

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Understanding what behaviors create psychological safety

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- Innovation is a team sport, and team members need to be willing to share, be open to unproven ideas, and challenge each other in a way that involves taking personal risks. This willingness for teams to take personal risks is what Harvard Business School professor, Amy Edmondson, calls psychological safety. And it's identified by Google and other companies as the number one factor of successful team performance. Let me share a conversation between a team that does not have psychological safety. - Hey, everyone, so as you all have probably noticed, we're really struggling to get our internal stakeholders to see the value of our innovation efforts. - I spoke to a stakeholder and he didn't seem happy with our progress. - "Happy with our progress," that doesn't make any sense. We've been working like crazy. - Well, we always invite our stakeholders to our meetings, but they never bothered to show up. If they did, they'd see…

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