Building Customer Loyalty
With Noah Fleming
Liked by 2,937 users
Duration: 31m
Skill level: Intermediate
Released: 8/14/2019
Course details
Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. Increasing customer loyalty—those positive feelings that customers have about your brand—is the best way to increase sales, retention, and the overall value of your company. In this course, bestselling author Noah Fleming reveals the four stages of the customer loyalty loop: an ongoing cycle of engaging, converting, serving, and rewarding the customers that engage with your business. He shows how to apply these lessons by developing a customer loyalty action plan and customer loyalty program tailored for the needs of your business. Using these techniques, you can identify and retain your most valuable customers and keep them loyal for life.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Paul Beach
Paul Beach
Customer Success Manager @Esri.ca | Helping customers attain greater ROI on ESRI GIS solutions
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Michaela Zimmerman
Michaela Zimmerman
Customer Success @ Parakeet 🦜 | Making This World Feel More Human, One Experience At A Time ☀️
Contents
What’s included
- Learn on the go Access on tablet and phone
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