From the course: Building a Generative AI Tech Strategy

Creating a user-centric solutions approach

From the course: Building a Generative AI Tech Strategy

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Creating a user-centric solutions approach

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- To ensure customer adoption, rather than taking a tech-first approach, tech leaders need to take a user-first approach. Use customer data to identify needs and opportunities for generative AI solutions. You should prioritize user value and experience while designing solutions that offer clear benefits and address user pain points. Leverage prototyping, iterating, and gathering feedback throughout the development to create user-centric solutions. While the basic principles of designing user-centric solutions apply to GenAI solutions, there are a few nuances. Because the technology is new, the users might not understand the potential or limitations of generative AI, leading to frustration or misuse. You can address this by providing clear documentation and interactive demos that explain complex concepts in relatable terms to bridge the knowledge gap. Also, focus on user intent by prioritizing design that fulfills users' needs intuitively, minimizing the need for technical understanding. Generative AI outputs can vary and sometimes be unexpected, potentially leading to confusion and dissatisfaction within the users. You can address this by providing control mechanisms that allow users to specify style, tone, or parameters to guide the result generation process. You can also offer multiple output options to the users and leverage their feedback to refine the output. One key aspect to remember is that your users are both external and internal. While designing, prototyping and implementing the solution, make sure that you get feedback from both users within your organization as well as from your customer base.

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