From the course: Boost Your Revenue with Customer Retention
Join today to access over 25,200 courses taught by industry experts.
Delight with unexpected surprises
From the course: Boost Your Revenue with Customer Retention
Delight with unexpected surprises
- I don't know about you, but when it comes to the people that I do business with, I love little extras that I wasn't expecting. You want to do that in your business. You want to use what I call a little bit of surprise and delight. That is something that will always make your customer feel valued. And if you can do things that aren't very costly to do. Surprises create memories. Have you ever opened up your inbox and saw a $50 off at your favorite store? Or how about an $25 gift card on your birthday or even a $5 gift card to your favorite coffee stop? Listen, these little things that you do will make people remember you and they will also understand that as one of their favorite businesses that they were with you are thankful. Wherever you are in the world, a small gesture can lead to big results. You never know how a gift card, a handwritten note, a reward package, anything that you can just add on for a…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.