From the course: Boost Your Revenue with Customer Retention
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Accelerate response times
From the course: Boost Your Revenue with Customer Retention
Accelerate response times
- One of the other things you can focus on is slashing your customer response times. How fast do you pick up your phone or return calls? Do you have a live person that answers your phone, or are they talking to an automated voicemail? Do you offer live chat on your website? Some business you lose is based upon time, and so you want to make sure that you're getting back to people that are interested in doing business with you as fast as possible. Let's start with your website. Your customers online deserve a fast response as well. Are you're using live chat, or do you have a customer service, or sales rep that is online handling inquiries? You can also outsource this function to a company like Ruby. One of the other opportunities for you to serve your customers is to make sure that you let them know a time estimate for when their problem is going to get resolved. Good transparency and effective communication is something…
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