From the course: Become a Digital Trust & Safety Leader

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Build a team: Function and skills you need over the growth trajectory

Build a team: Function and skills you need over the growth trajectory

From the course: Become a Digital Trust & Safety Leader

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Build a team: Function and skills you need over the growth trajectory

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- Unlike other functions, this new discipline is yet to have its own defined set of knowledge, skills, and abilities that an applicant should bring to the table, which in turn makes hiring hard and uncertain for trust and safety leaders. After watching this video, you will have a better understanding of some key functions and skill sets you will need over a growth trajectory of your business. All trust and safety operations begin with community policy. It determines what's acceptable, what's a cause for action, what that action is when it is applied, along with any mechanism for appeal. To make community policy an integral part of your user growth, product experience, and a business driver, there are three parts of the policy you need to think about. Platform policy. This includes your community guidelines, rules and enforcement, including specific issue areas such as minor safety or hate speech. This is an…

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