From the course: Become a Digital Trust & Safety Leader

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Accountability: Build transparency reports with legal counsel and chief comms officer

Accountability: Build transparency reports with legal counsel and chief comms officer

From the course: Become a Digital Trust & Safety Leader

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Accountability: Build transparency reports with legal counsel and chief comms officer

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- Accountability is about transparency. It is about communicating how you ensure trust and safety to the public by transparency reports. Now, transparency is actually a relatively new concept in terms of trust and safety. In the early days of digital platforms, trust and the safety teams believed that the less bad actors knew about our tactics and the strategies for identifying abusive behaviors, the less they would know how to circumvent them. Transparency reporting was mainly focused on the degree of compliance with subpoenas and requests for information from law enforcements. But in today's environment of claims and counter claims of fake news, misinformation, and toxic content, users and the legislators want insight into which information a company opts to remove and how we have enforced expected standards of equal protection. In other words, the guidelines. Yet there is no consensus on reporting metrics of content…

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