From the course: Applied AI for Human Resources
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Employee self-help chatbot - Python Tutorial
From the course: Applied AI for Human Resources
Employee self-help chatbot
- [Narrator] Self-help systems are arguably the most widely built applications using GenAI. Let's look at how we can use one for employee self-help. What is employee self-help with GenAI? Employees in a company often need help to understand organizational policies, processes, benefits, and escalation paths. This may be required for onboarding, benefit selection, expense reimbursement, grievance resolution, and compliance tasks. HR departments typically employee advisors to whom employees can communicate with to answer such questions. However, the speed of help will depend upon advisor availability and knowledge. A self-help bot can help here. It can provide a chat interface in which employees can ask questions, and the chatbot immediately provides quick answers along with links to other documents and applications. Retrieval Augmented Generation is a popular GenAI technique that is used to build such self-help…
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