From the course: AI Solutions and Techniques for Help Desk Operations

Unlock this course with a free trial

Join today to access over 25,300 courses taught by industry experts.

Managing organizational change and staff adaptation

Managing organizational change and staff adaptation

From the course: AI Solutions and Techniques for Help Desk Operations

Start my 1-month free trial Buy for my team

Managing organizational change and staff adaptation

“

- [Instructor] While security and data privacy are serious challenges in using AI, managing the human aspect is arguably more difficult. While AI technologies can make work easier for help desk staff, you should expect the emotional roller coaster that comes with big change. As mentioned in the previous video, not everyone embraces AI with open arms, and those who do can still present issues for the help desk too. Address the emotional issues immediately and speak directly to fears of job loss. By explaining that AI removes the tedium in recurring issue resolutions. It does not replace agent expertise, judgment, and critical thinking skills. Tackle the dread of AI domination head on to assure staff that AI has not progressed to the level that it can take over the world. AGI or artificial general intelligence like you see in science fiction movies, is exactly that, science fiction. You might also want to explain that for the foreseeable future, AI is good at performing certain tasks…

Contents