Day 1: Build an agent using Amazon Bedrock - Amazon Web Services (AWS) Tutorial

We all hit that moment. You want to build an AI agent on AWS, but everything feels like it starts at the end. So today, we're starting at the beginning. In this challenge, you're building an internal IT operations assistant. Think of it as an agent that can answer questions about services, incidents, ownership, and escalation procedures. This is the kind of agent many teams want in real-world environments. One that helps engineers move faster and make better decisions. Day one is all about creating that agent in Amazon Bedrock and understanding how it behaves from the start. You'll define its role, shape how it responds, and test it with real operational questions so you can see how it structures answers and reasons through requests. You'll see how clear instructions influence behavior and how the agent performs before you layer on tools, knowledge, and controls. That baseline matters because everything we add this week builds on it. By the end of day one, you'll have a working bedrock agent designed for a practical use case and a solid foundation to build on throughout the week. Let's go!