From the course: Agentic AI Human-Agent Collaboration Design Patterns
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Intelligent escalation and routing design Patterns
From the course: Agentic AI Human-Agent Collaboration Design Patterns
Intelligent escalation and routing design Patterns
This next chapter provides a set of design patterns that focus on creating smarter ways to manage how work moves through an organization. Instead of relying on rigid manual handoffs, these strategies help the agentic AI system automatically recognize when an action or a task is becoming too complex or when a specific objective is at risk of being missed. By identifying where an agent's expertise ends and identifying the best available alternative, these approaches also help ensure that the right problems get routed to the right decision-makers.
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