From the course: Agentforce Unlocked: Learning the Salesforce AI Service Platform

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What is Agentforce and who is it for?

What is Agentforce and who is it for? - Salesforce Tutorial

From the course: Agentforce Unlocked: Learning the Salesforce AI Service Platform

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What is Agentforce and who is it for?

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- Agentforce, a groundbreaking suite of autonomous AI agents became generally available for service and sales on October 25th, 2024. It represents the third wave of AI where we move beyond Copilot to highly accurate low hallucination agents that are actively driving customer success. To truly appreciate Agentforce, it is important to understand how AI has evolved in customer service. Early chat bots like those, I worked at Amazon Alexa, focus on answering predefined questions. They were helpful, but limited by the way they were trained to handle. Built on the Salesforce platform, Agentforce equips organizations with AI agents that responds to customer inquiries, call the leads, optimizing marketing campaigns, analyzes requirements for you, as well as provides solutions connecting to enterprise data and taking actions across sales, services, marketing, and commerce. Agentforce leverages cutting edge technologies, including the new Atlas Reasoning engine, which autonomously analyzes the…

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