VP, Claims

About Strala

Strala is building the world’s first AI-native TPA. Insurance is the bedrock of the global economy, yet its foundation - claims - is still shackled by legacy tech and fragmented processes. We are changing that. Strala isn’t just a software tool; we are a full-service, AI-powered partner rebuilding the mechanics of risk from the ground up. Backed by a more than $50M, our team combines the elite technical pedigree of Palantir, Oxford AI labs, and DRW with the deep operational expertise of carriers like Travelers and Progressive. We are looking for a VP of Claims to lead this transformation and define what "modern claims" looks like for the world’s largest carriers.

The Role

We are looking for an ambitious senior leader as Vice President of Claims - someone with deep experience in P&C claims who thrives in fast-paced environments and is eager to build from the ground up. Our mission is to deliver optimal claims outcomes to insurance companies so this leader will be highly influential in making this happen,leading our claims function from strategy through to execution. This is a special opportunity to join a well-capitalized, fast-growing company at an early stage and shape the foundation of a next-generation TPA.

This role combines deep operational ownership with strategic leadership and customer-facing influence. This is a leadership role and you will be part of Strala’s executive team, working directly with Strategy & Operation to design and implement claims processes, set our standards of excellence, and be a trusted partner to carriers, MGAs, TPAs and BPOs. For an industry leader with a strong foundation in claims and a desire to shape what comes next, this is a chance to build something enduring - with real scale, modern tools, and a world-class team.

What You Will Do

Claims Operations & Systems Buildout

• Architect and operationalize the full claims lifecycle - from FNOL to resolution
• Attract, hire and manage high-performance claims teams, workflows, and QA frameworks
• Lead vendor strategy and relationships across appraisers, repair networks, and legal
• Leads by example - including when necessary personally handling claims to drive optimal customer outcomes.

Customer Partnership & Commercial Growth

• Represent Strala’s claims capabilities in sales outreach, RFP, onboarding, and executive discussions
• Leverage your industry network to drive conversations with carriers, MGAs, and captives
• Partner closely with Sales to shape SLAs and delivery models tailored to client needs
• Act as executive sponsor during implementation and long-term customer relationships

Product & AI Strategy

• Bring firsthand claims expertise into product and engineering discussions
• Shape the design of our internal tooling and agentic AI products
• Define key data capture, workflow, and user experience requirements for adjusters
• Apply real-world insight to determine where automation adds value - and where human expertise remains essential

Who You Are

• Minimum of 12+ years experience in P&C claims, ideally spanning auto, property and liability
• 5+ years in a senior leadership role at a carrier, TPA, or MGA - preferably during a period of growth or transformation
• Proven ability to build and scale operational teams and systems from scratch
• Deep understanding of claims tech stacks, data strategy, and automation
• Comfortable in external-facing roles and effective at building long-term trust
• Willing to travel
• A grounded leader who can operate at both strategic and operational levels
• Bonus points if you have previously built a new claims department from scratch
• You don’t just tolerate an ambitious, fast-moving startup culture - you seek it out, embracing the shift from legacy insurance workflows that we are looking to disrupt to continuous experimentation and break-neck execution.

Why This Role

• Be an early member of a mission-driven team that is tackling the $280B problem (outsourced claims processing) in one of the world's largest and most important industries
• Opportunity to shape a core function from the ground up, with strong ownership and influence on both team and product
• Help define the future of claims technology, backed by a team of expert builders