Associate Director at Space Executive - Recruiting the world’s best talent in Technology, GTM and Leadership
Solutions Architect AI for CX & E‑commerce
Remote (US & Canada); East Coast hours
$100k base + 30 % bonus + Equity
We’re partnering with a fast‑scaling AI company that powers customer experience automation for leading e‑commerce and digital-first brands. As they continue to grow across North America, they’re hiring a Solutions Architect with strong experience in CX tech, e‑commerce platforms, or helpdesk systems.
Role Overview
Own the implementation of AI-driven customer experience solutions. Ideal for someone who understands how modern support teams operate and has hands-on experience integrating CX tools.
The role is post sales focused.
You will:
Lead technical onboarding for e‑commerce and CX teams
Configure integrations with APIs, helpdesk platforms, and commerce systems
Translate customer workflows into tailored setups
Run onboarding, training, and technical enablement
Troubleshoot issues and ensure smooth go‑lives
Manage multiple customer implementations
Required
3+ years in solutions engineering or technical implementation (SaaS)
Strong experience with CX tools, helpdesks, or e‑commerce tech stacks
Node.js and Python
Solid API and integrations background
Workflow building platforms like (zopim, n8n, etc)
Confident communicator with strong problem‑solving skills
Whats the offer?
Fully remote
25 days vacation + birthday off
Medical, Dental, Vision (US)
401k
Plus other company benefits like fitness add
Contact Nicole Buckland to discuss further, nbuckland@space-exec.com