Senior Technical Support Engineer

Senior Technical Support Engineer - Research Solutions

Location: Hybrid/Onsite in Boston, MA

Duration: 6 month Contract to Hire

Pay Rate: $60-70/hr

Responsibilities

• Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
• Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
• Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.
• Cloud operations such as creating buckets, VMs, and security access controls
• Troubleshoot and resolve software API and integration issues

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related area.
• 3+ years experience troubleshooting object oriented code, with strong preference for Java, Scala and/or Python.
• 3+ years experience working with SQL, and experience in troubleshooting data issues
• Proficiency with Github

Preferred Qualifications

• 4+ years of experience in supporting healthcare or life science technology, with a strong preference for those with eClinical or clinical research software products.
• Experience supporting highly regulated software.
• Experience with Redox and/or Epic integrations
• Experience with FHIR
• Experience with AI to drive support efficiencies