Senior Program Manager

Responsibilities

Kforce has a client in need of a Senior Program Manager in Jersey City, NJ. Responsibilities:

• Lead ServiceNow programs across CMDB, CSDM, ITOM, and enterprise service visibility
• Coordinate delivery across teams, vendors, and workstreams with accountability for outcomes
• Manage risks, issues, and dependencies while driving timely decisions and course correction
• Lead implementation of CSDM-based service and capability models aligned to business and operations
• Partner with architecture and service owners to prevent duplication and ensure alignment
• Define and implement data model extensions, including capability attributes and resiliency boundaries
• Bridge enterprise frameworks with practical CMDB execution
• Ensure compliance with governance, risk, security, and regulatory standards
• Establish program controls, reporting, and audit-aligned documentation
• Drive execution using Agile and SDLC practices
• Manage budgets, forecasts, vendor spend, and capacity planning
• Oversee vendor performance, ensuring quality and value delivery
• Serve as primary contact for stakeholders and executives
• Translate technical initiatives into clear, executive-level communication and decisions
  
  

Requirements

• Bachelor's degree in technology, engineering, business, or related field
• PMP, PgMP, or similar certification
• 10+ years of enterprise program/project management experience
• 5+ years delivering ServiceNow projects across CMDB, ITOM, and ITSM
• Experience leading cross-functional programs with enterprise and regulatory impact
• Strong knowledge of ServiceNow CMDB, CSDM, discovery, service mapping, integrations, and data governance
• Ability to align CMDB strategy to business outcomes such as resilience, automation, risk reduction, and decision support
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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